Cloud Colo brings the staff operations desk, the data centre inventory, commercial management, compliance and a self-service customer portal into a single system, with per-customer visibility controls throughout. One tenant-aware system of record, from the service desk to the cabinet door.
Before you look at any platform, find out where your facility leaks money and fails audits. 61 checks, 15 mins, an honest score.
FOR MSPs · COLOCATION OPERATORS · EDGE DATACENTERS
Phone calls, emails, portal submissions, walk-ups. Each captured differently, or not at all.
Every request, however it arrives, becomes a tracked ticket with an owner and a clock.
Response and resolution targets tick in the background; breaches surface in the monthly review.
SLA indicators turn visible before they breach, so you fix the ticket, not the report.
Visitor approvals buried in inbox threads; badge numbers in a paper logbook at reception.
Approvals, badges, escorts and check-ins live on one timeline you can hand to an auditor.
Hot work and electrical permits filed in a binder, expiry dates watched by memory.
Permits carry validity windows and status, from pending through active to expired.
Work scheduled by phone, performed on the floor, invoiced from recollection.
Every job is requested, scheduled, logged and closed with a work-performed record you can bill.
Tenants with cabinets in three facilities and no single answer to what they have, where.
One tenant-scoped view across every site, down to the cabinet and the U.
Engineer time on tickets and projects goes untracked, and unbilled work quietly erodes margin.
Timesheets link hours to tickets and tasks, so the work you do is the work you invoice.
When the auditor or tenant asks what happened, the answer lives in four systems and a memory.
The evidence is one report, not one week of reconstruction.
Each fix maps to a module below, live in the platform today and switchable per operator.
HaloPSA, ConnectWise, Autotask
Tracks conversations. Does not know who entered, what work was permitted, or which cabinet was touched.
Service desk to security desk
Every ticket, visit, permit, change and incident links to the customer, the site and the cabinet.
Sunbird, Nlyte, Hyperview
Tracks equipment. Does not track what actually happens on the floor, or what the tenant was told.
What happens on the floor lives in email threads, reception logbooks and a spreadsheet called visitor_log_FINAL_v3.xlsx. Until the audit. Cloud Colo replaces that layer with one timeline: multi-tenant, multi-site, cabinet-level scoping, full tenant isolation.
PSA suites run the service desk. DCIM suites document the estate. Colocation operators need both, plus the layer neither one covers: the badge, the permit, the delivery and the tenant portal.
CORE means a primary, documented capability of the product class. PARTIAL means available in some products or in a limited form. NO means not part of the product class.
| CAPABILITY | PSA SUITESHaloPSA · ConnectWise PSA · Autotask | DCIM SUITESSunbird dcTrack · Nlyte · Hyperview | CLOUD COLOOne platform for colo operators |
|---|---|---|---|
Service desk with SLA matrices and escalations DCIM tools track work orders at most; they are not service desks. | CORE | NO | CORE |
Cabinet and U-position inventory with floor plans PSA asset lists have no model for the rack, the U or the room. | NO | CORE | CORE |
Colocation customer self-service portal PSA client portals are built for IT service requests; some DCIM vendors offer tenant views. Neither covers access requests, permits and deliveries. | PARTIAL | PARTIAL | CORE |
Metered remote hands with photo evidence, pulled through to invoicing PSA time billing is generic; there is no colocation remote hands workflow. | PARTIAL | NO | CORE |
Visitor access, permits to work and a reception kiosk This is the layer that otherwise lives in email threads and a paper logbook. | NO | NO | CORE |
Per-customer energy and carbon reporting (EU EED) Some DCIM vendors offer site-level EED compliance reporting; Cloud Colo reports per customer, per cabinet, with scheduled delivery. | NO | PARTIAL | CORE |
Two-way NetBox sync Some DCIM tools offer NetBox imports or integrations. Cloud Colo syncs two-way on a schedule, with clashes surfaced as reviewable conflicts. NetBox itself is a network source of truth, not a service desk or billing system. | NO | PARTIAL | CORE |
Based on public vendor documentation as of August 2026, compared by product class rather than individual editions. Products change; check the vendor's own material for current capability.
Service desk to security desk. Every ticket, visit, permit, change and incident links to the customer, the site and the cabinet, with SLA clocks and approval workflows built in, not bolted on.
Customers raise tickets, book remote hands, apply for permits and request visitor access themselves in their own branded portal, scoped to only the sites where they hold equipment. Fewer emails in. Fewer status calls out.
Access and permit records capture badge numbers, escort flags, vetting status, approvals and check-in and check-out times as a full activity timeline, and every change is recorded automatically in the audit trail. When the auditor asks, the evidence is one report, not one week.
Every module below is live in the platform today. Modules can be switched on or off per operator, and navigation adapts automatically.
SITE VIEW · CABINET-LEVEL TENANT SCOPING ACROSS EVERY SITE
Modules can be switched on or off per operator, and navigation adapts automatically. Every record is scoped to your tenant, with per-customer visibility controls throughout.
Every request, however it arrives, becomes tracked work with an owner, a clock and a record.
The physical estate, documented to the cabinet and the U, and visible to the customers who own it.
From contract to invoice to carbon report, without a spreadsheet in between.
The evidence writes itself as the work happens.
Customers get their own branded self-service portal. Every module can be switched on or off per operator, and staff can view as any customer to see exactly what they see.
ALL MODULES INCLUDED · UNLIMITED USERS · NO IMPLEMENTATION LOCK IN
A colocation facility sells one thing: trust. Regulators have caught up, and datacenters are now treated as critical infrastructure on both sides of the Channel. The first question is always the same: who was on the floor, what work was authorised, what changed.
Datacenters designated Critical National Infrastructure in 2024. The Cyber Security and Resilience Bill brings 1MW+ facilities into scope as essential services, with statutory duties and incident reporting.
Datacenters are in-scope digital infrastructure. Fines reach €10M or 2% of global turnover, whichever is higher, with personal liability for senior management.
SOC 2, ISO 27001 and PCI DSS mandate controlled, logged physical access. A qualified audit is a breach notice to every enterprise customer you have.
MISSING LOG → QUALIFIED AUDIT → BREACHED CONTRACTS → TENANT CHURN → REPUTATION GONE
That is the standard the access, permit and change modules are built to: every approval, badge, timestamp and change window logged as it happens, with an automatic audit trail on every record, so you walk into your next audit with the evidence already written.
Every capability below is live in the platform today. Modules can be switched on or off per operator.
We are taking ten colocation operators onto the platform as founding customers. Not ten trials. Ten operators we work with directly to get their estate into the system properly.
Included for the founding ten. Your cabinets, your customers, your rate cards, loaded by us.
We build your actual facility in the platform before you commit to anything. On the first call you look at your own suites, not a demo tenant.
To the person building it, not a support queue.
While you are in the founding ten, your feature requests go to the top.
Run one full billing cycle in Cloud Colo alongside whatever you use now. If the numbers do not come out cleaner than your spreadsheet, say so and we close the account. There is no invoice.
Ten, because White Glove migration is done by hand and there is a limit to how many we can run properly at once. When the tenth is placed, the founding programme closes.
APPLY FOR A FOUNDING PLACEWe build with defence in depth. Two-factor authentication, role-based permissions, an automatic audit trail, tenant isolation and strict separation between staff and portal sessions are built into the product. Encryption in transit and at rest comes from the managed infrastructure the platform runs on. Every layer is listed on the security page with an honest status label.
SOC 2 Type II, ISO 27001, third party penetration testing and SAML SSO are on the roadmap and not currently held. We would rather say so here than have it come up in your procurement review.
READ THE SECURITY OVERVIEWWe will bring your floor plan to the call. 30 minutes, no presentation deck, just the system.
BOOK A DEMO61 checks across revenue, compliance, customer experience, operations and continuity. 15 minutes of honest answers. A prioritised list of what costs you most.
TAKE THE AUDITsales@creativecloud.ai